How to Manage Work Relationships in a Constructive Way that Leads to Success.
Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you’ll have to work with people whose personalities or habits make every interaction with them a trial.
Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as:
325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases.30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each.Nonverbal communication actions to back up your words.Sample dialogues that demonstrate how phrasing improves interactions.A five-step process for moving from conflict to resolution.”Why This Works” sections that provide detailed explanations.
Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you’ll learn how to develop the skills to handle any type of conflict with anyone.
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ASIN : B00E1SSIV0
Publisher : AMACOM
Accessibility : Learn more
Publication date : October 15, 2013
Edition : 1st
Language : English
File size : 609 KB
Simultaneous device usage : Up to 5 simultaneous devices, per publisher limits
Screen Reader : Supported
Enhanced typesetting : Enabled
X-Ray : Enabled
Word Wise : Enabled
Print length : 240 pages
ISBN-13 : 978-0814432990
Page Flip : Enabled
Best Sellers Rank: #35,563 in Kindle Store (See Top 100 in Kindle Store) #2 in Business Conflict Resolution & Mediation (Kindle Store) #11 in Workplace Behavior #14 in Business Communication Skills
Customer Reviews: 4.3 4.3 out of 5 stars (1,475)