Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
ASIN : B0898F7HD7
Publisher : BIS Publishers
Accessibility : Learn more
Publication date : May 15, 2020
Edition : 1st
Language : English
File size : 3.5 MB
Screen Reader : Supported
Enhanced typesetting : Enabled
X-Ray : Enabled
Word Wise : Enabled
Print length : 257 pages
ISBN-13 : 978-9063695989
Page Flip : Enabled
Best Sellers Rank: #157,804 in Kindle Store (See Top 100 in Kindle Store) #2 in Total Quality Management (Kindle Store) #4 in Service Industry (Kindle Store) #5 in Total Quality Management (Books)
Customer Reviews: 4.6 4.6 out of 5 stars (744)
کتاب Good Services: How to Design Services that Work [انگلیسی]
by Louise Downe
لینک آمازون: https://amazon.com/dp/B0898F7HD7
Description