In his characteristic no-nonsense approach, Horst Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry.
In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise and half measures.
For over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. In Excellence Wins, Schulze shares his approach to everything from providing the best customer service to creating a culture of excellence within your organization.
With his tried-and-true methods and inspiring, hard-earned wisdom, Schulze teaches you everything you need to know about:
Why leading well is an acquired skillServing your customersEngaging your employeesCreating a culture of customer serviceWhy vision statements make a differenceWhat it really means to practice servant leadership
Schulze’s principles are designed to be versatile and practical no matter where you are in your career. He’ll remind you that you don’t need a powerful title or dozens of direct reports to benefit from the advice he shares in Excellence Wins–you have everything you need to apply it to your life and career right now.
Let Schulze’s incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when Excellence Wins.
From the Publisher
A Note from Ken Blanchard
When Horst Schulze asked me to write the foreword for Excellence Wins, I was honored. Why? Because for more than forty years, among the many hundreds of top CEOs and company presidents I have worked with around the world, Horst Schulze is easily in my top five.
Horst has always had a both/and philosophy about results and relationships—and he has put that belief into practice with the people he serves, the customers they serve, and the organization as a whole. Horst and I clearly agree that profit is the applause you get for creating a motivating environment for your people so that they will take care of your customers.
You’ll love the pearls of wisdom on every page that come directly from Horst Schulze’s experience—wonderful stories and lessons to apply in your own organization.
—Ken Blanchard, cofounder and chief spiritual officer of the Ken Blanchard Companies, coauthor of The New One Minute Manager, Raving Fans, and Servant Leadership in Action
—Jim Collins,
author of Good to Great and coauthor of Built to Last
—Dan Cathy,
chairman, president, and CEO of Chick-fil-A
—Dr. Tim Irwin,
New York Times bestselling author and leadership authority
—Kay C. James,
president of the Heritage Foundation
—June Henton,
dean of the College of Human Sciences, Auburn University
—Richard J. Stephenson,
founder and chairman of the board, Cancer Treatment Centers of America
ASIN : B07DXGL7VQ
Publisher : Zondervan
Accessibility : Learn more
Publication date : March 5, 2019
Edition : Illustrated
Language : English
File size : 6.0 MB
Simultaneous device usage : Up to 5 simultaneous devices, per publisher limits
Screen Reader : Supported
Enhanced typesetting : Enabled
X-Ray : Enabled
Word Wise : Enabled
Print length : 224 pages
ISBN-13 : 978-0310352105
Page Flip : Enabled
Best Sellers Rank: #64,839 in Kindle Store (See Top 100 in Kindle Store) #7 in Hospitality, Travel & Tourism (Kindle Store) #10 in Customer Relations (Kindle Store) #133 in Business Leadership
Customer Reviews: 4.8 4.8 out of 5 stars (1,141)