The 10th-anniversary edition of the New York Times business bestseller-now updated with “Answers to Ten Questions People Ask”
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you’ll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
From the Publisher
ASIN : B0C6WSMD72
Publisher : Penguin Books
Accessibility : Learn more
Publication date : August 22, 2023
Language : English
File size : 2.8 MB
Screen Reader : Supported
Enhanced typesetting : Enabled
X-Ray : Enabled
Word Wise : Enabled
Print length : 391 pages
ISBN-13 : 978-0593511695
Page Flip : Enabled
Best Sellers Rank: #21,680 in Kindle Store (See Top 100 in Kindle Store) #1 in Business Management Science #1 in Management Science #16 in Interpersonal Relations (Books)
Customer Reviews: 4.7 4.7 out of 5 stars (304)