Pay brand-new employees $2,000 to quitMake customer service the responsibility of the entire company-not just a departmentFocus on company culture as the #1 priorityApply research from the science of happiness to running a businessHelp employees grow-both personally and professionallySeek to change the worldOh, and make money too . . .Sound crazy? It’s all standard operating procedure at Zappos, the online retailer that’s doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine’s annual “Best Companies to Work For” list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.
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ASIN : B003JTHXN6
Publisher : Grand Central Publishing
Accessibility : Learn more
Publication date : May 20, 2010
Edition : 1st
Language : English
File size : 1.0 MB
Screen Reader : Supported
Enhanced typesetting : Enabled
X-Ray : Enabled
Word Wise : Enabled
Print length : 255 pages
ISBN-13 : 978-0446576314
Page Flip : Enabled
Best Sellers Rank: #219,817 in Kindle Store (See Top 100 in Kindle Store) #35 in Customer Relations (Kindle Store) #37 in Workplace Behavior #144 in Business Management (Books)
Customer Reviews: 4.6 4.6 out of 5 stars (6,015)